Frequently Asked Questions

Frequently Asked Questions

Who We Are? 

The Incredible Bakery Company is a craft bakery making products which are all gluten free and vegan and using none of the 14 common food allergens. It is a creation of love by parents that wanted to feed their son who was born with multiple food allergies. Click here > For more information. 

Do you ship to my address?

If your address is in the UK, we will ship your parcel to your designated address. For local customers there is an option to collect Incredible products with no delivery charge from our bakery in Warkton, Northamptonshire, NN16 9XJ. Just use code NODEL in the coupon code box, there will be no  delivery charge and your order will be available to collect from the bakery. The current lead time for delivery is up to 7 working days from the day of the order. Working days meaning - Monday to Friday and not a Bank Holiday. Deliveries throughout the UK using DHL on Tuesday, Thursday & Friday.. Click here > For more information. 

How do I apply a discount code to my order?

When you checkout, you will see an option to enter a coupon code to your order. Click here>  For more information. 

What are your terms and conditions

To see the full list of terms of conditions. For more information > click here.

What your plans for the future?

We are currently taking part of the Goldman Sachs 10K Small Businesses and have exciting new plans for the future. If you want to keep up to date with our plans - > click here. 

Can I trade your products?

Yes. If you are running a business please contact us and we can offer you trade terms and prices. Our wholesale section has many bulk options with trade prices. We are always open to work with new business customers. Our products are perfect for retail or hospitality. For more info click here > Get in touch today.

Can I place an order over the phone? 

Yes. Call us on 01536 601 600 or 01536 601710. Click here > For more information.

Any other queries

If you want to drop us a line use this form click here > form